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JD Edwards Clients: +1 888-298-4992 or +1 925-484-9201
Oracle Application Clients Including EBS, Retail, Communications, Agile and Hyperion: +1 888-638-2659 or +1 925-484-9218
Technology Clients Including Oracle, IBM, Microsoft and Postgres Sql Databases: +1 888-266-6774 or +1 925-494- 3911
PeopleSoft Clients: +1 888-638-1736 or +1 925-484-9202
SAP and Business Objects Clients: +1 888-638-1737 or +1 925-484-9241
Siebel Clients: +1 888-638-1795 or +1 925-484-9200
ATG and Endeca Clients: +1 888-276-3234 or +1 925-494-9824
Application Management Services
AMS for SAP: +1 888-852-1339 or +1 925-490-2811
AMS for E Business (EBS): +1 888-363-0884 or +1 925-494-9833
AMS for Salesforce: +1 888-449-0606 or +1 925-494-9822
AMS for Peoplesoft: +1 888-664-4797 or +1 925-494-9832
AMS for Technology: +1 888-727-4595 or +1 925-494-9825
AMS for JD Edwards: +1 888-505-8332 or +1 925-494-9820
Priority 1 (P1) Production issue where a supported Covered Product is completely unavailable to users or is working at a severely degraded capacity/performance level for multiple users that makes Covered Product unusable; - or - Production issue has a major impact to external client/customer; - or - Production issue is impacting revenue or time sensitive regulatory compliance AND no acceptable workaround exists.
Priority 2 (P2) Production issue where a supported Covered Product's functionality has become limited or is working at marginally degraded capacity or performance for multiple users AND no acceptable workaround exists; - or - Issue where a Covered Product component is unavailable or is working at a severely degraded capacity/performance AND an acceptable workaround exists.
Priority 3 (P3) Issue where a single user is unable to use a Covered Product or a component of a Covered Product that is necessary for the user to perform their primary work activities; or Issue that is not critical is encountered with the Covered Product that leads to a minimal loss of functionality, capacity or performance; - or - A feature is unavailable where another can be readily used (i.e. routing to a different printer).
Priority 4 (P4) General request for information or "how to" (Q&A); - or - Report of event not causing impact to work operation or production. Please refer to your Client Agreement for specific terms pertaining to your company.
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